AutoNation Down But Far From Out

 

AutoNation is using several tools, including its newly acquired captive finance company and a gradually expanding used-car networkto try and recapture “lapsed” customers – those who disappear after their new-car warranty expires or buy a used car and don’t return for service.

CEO Mike Manley calls them “one-and-done” customers. “There’s an opportunity for us there,” he says during a second-quarter earnings…

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