General repair shops are increasingly gaining market share compared to dealership shops in the U.S., according to Cox Automotive research.
In its report, “Under the Hood: Opportunities and Challenges in the Service Industry,” Cox Automotive says franchised dealerships are still the No. 1 preferred service provider, but have lost ground to service chains, such as quick lube locations and tire service centers.
During the second half of 2023, Cox Automotive surveyed…
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