The institutional retail used-car market in the United States and Europe is projected to bring in nearly $1.2 trillion in revenue in 2023. Across both regions, this market is quite fragmented: the top 20 used-car retailers have less than 20 percent market share in America and less than 10 percent in Europe. Compared with other retail segments, this historic fragmentation has led to slow adoption of innovative digital and analytics capabilities across the value chain. It has…
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