To help identify potential winners, Lithia relies on a store performance scorecard, a three-page summary that breaks down components of the dealership’s business and reveals trends. Measurements include sales efficiency and service effectiveness, Lithia COO Chris Holzshu said.
“We’re trying to perform for our customers,” Holzshu said. “And in the customers’ eyes, the manufacturers’ eyes and our shareholders’ eyes, all those things come together on the [scorecard]. You can see it…
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