Mazda Australia has been ordered to pay $11.5 million in penalties after it was found to have engaged in misleading and deceptive conduct several years ago.
Between 2013 and 2017, Mazda refused requests from nine separate customers who had asked for a full refund or a replacement vehicle after experiencing major faults across seven models.
The owners were either told the only remedy for the faults was for their vehicles to be repaired, or that they could receive a partial refund…
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