As a solar and/or home battery owner in Australia, it is generally assumed that the first point of contact in a warranty claim would be the installer. After all, they sold you the product, so shouldn’t they also come to the rescue when it stops working?
Yes… but sometimes no.
A SolarQuotes reader and solar/battery owner recently told us of his experience when forced to deal directly with the manufacturer in a warranty claim, and pointed out the shortcomings.
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