What are car dealership service customers thinking?

“Two years I was driving that shuttle — a Toyota Sienna. We piled this thing up in the morning because we had to drive as many people as we could fit in there. What do you think I as a driver would hear? You want to talk about CSI?! I have every customer in the car, and I’m driving, and I’m shutting up. I’m hearing every possible complaint. ‘Oh, my God, the phone system is so terrible,’ ‘I’m fed up,’ ‘My next car is not going to be here.’ [It was] the best place to get…